Camera Repair

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HomeStore ServicesCamera Repair
Equipment Repair

What to do when your trusty camera breaks?

As with any portable device, sometimes your camera can break. Either it gets dropped or bumped or wet, or sometimes they just seem to quit for no good reason. Whether it's a warranty or other service, we can help. Some minor repairs, such as sensor cleanings, firmware updates and bent CF card pins are done at the store. Repairs requiring camera disassembly are shipped to the manufacturers repair facility.

Sensor Cleaning and Other Maintenance

Our staff cleans sensors on all makes and models of Digital SLRs and Compact System Cameras. Bring in your camera to Woodward Camera for sensor cleanings. We sell the products you need to clean your camera's sensor, or drop your camera off and have us clean it for you.

Our crew works on all makes and models of Digital SLRs and Compact System Cameras. We can quote a price on the spot and have the camera ready in 1-2 days.* The same applies to general camera or lens cleaning and functionability checks, although turn-around times for these services are sometimes a little longer. You can call us at the store or email the camera sales department for more information.

All cleaning and services are discounted with your Woodward Camera VIP membership.

* All turn-around times are approximate and can vary due to work load, parts availability and scheduling. Please have a fully charged battery when dropping off a camera for firmware upgrade or sensor cleaning.

Warranty Repairs

As a service to customers who purchased their equipment from Woodward Camera, we handle warranty repairs for just a minimal shipping & handling charge of $25. Just bring your dated Woodward Camera sales receipt and any pertinent warranty documents to the store, and we'll have it serviced for you by the manufacturer's factory service center. If you can't find your sales receipt just come in and we will look it up for you.

If you have a warranty issue with equipment you purchased from another store, please refer to the list on the right for information on how to contact the repair departments for manufacturers for which we are authorized dealers or whose products we have recently carried.

Non-Warranty Repairs

If your warranty has expired, repairs are usually handled on an estimate basis. We require a $50.00 deposit for most still cameras, and a $75.00 deposit for video cameras. Your camera will then be sent to our local facility or the manufacturer's service center for an estimate (about 1-3 weeks).* If you approve the estimate, your deposit is applied towards the cost of the repair. Repairs generally take about two weeks after approval, unless parts need to be ordered.

If you decline the estimate, the deposit covers shipping and handling costs. If you decide to replace your equipment with a new model, we would, as a courtesy allow you to apply half of your deposit toward a replacement purchase. The unrepaired camera is then shipped back to our store for you to pick up. In the interest of speeding up the process, some manufacturers have arranged a flat price for service, based on camera model. This is quoted at the store when you bring in your camera or lens and is prepaid when you drop it off. It usually saves about 2 weeks time.

* All turn-around times are approximate and can vary due to work load, parts availability and scheduling. Please have a fully charged battery when dropping off a camera for firmware upgrade or sensor cleaning.

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Firmware Updates

Firmware is the operating system program for your camera or lens. Just as your computer or phone's operating system software (i.e. Windows or Mac OS) constantly requires downloaded patches from the manufaturer, your camera's program may need to be updated to fix bugs or improve performance or sometimes even add additional features.

You can update your camera firmware yourself or you can bring your digital camera to have its firmware updated to the most current version for a small fee. If you purchased your camera at Woodward Camera or have a VIP membership, you will receive a discount on firmware updates.

If you want to update your camera yourself, visit the product page for your camera or lens and look for a link labeled "Downloads" or "Support". Clicking on that should allow you to view the current firmware version. Check this against the version shown on your camera's menu.

Be very carful to read and follow the instructions provided by your camera manufacturer and remember to always have a fully charged battery when upgrading your camera firmware.

Some cameras require more than one file to upgrade their firmware and some need to be connected to the computer to upgrade. Follow the instructions in your owner's manual and/or the website carefully when you download the file(s) and perform the upgrade. If you are unsure about performing a firmware upgrade yourself you may bring your camera into Woodward Camera and we can do it for you.

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